Privacy Policy

Introduction

SoxWell ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our consultation services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a consultation request form
• Contact us via email or phone
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact details (email address, phone number, postal address)
• Consultation preferences and wellness goals
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Process and respond to your consultation requests
• Provide personalised nutritionist guidance and recommendations
• Communicate with you about our services and products
• Send you updates, newsletters, and promotional materials (with your consent)
• Improve our website functionality and user experience
• Analyse website usage and trends
• Comply with legal obligations and protect our rights

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for specific purposes, such as receiving marketing communications
• Contract: When processing is necessary to fulfil our consultation services
• Legitimate Interests: When we have a legitimate interest in processing your data, such as improving our services
• Legal Obligation: When we must process your data to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our website and provide services (e.g., email service providers, hosting providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, sale, or transfer of our business assets

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SoxWell
7 Silver Street, Taunton TA1 3DH, United Kingdom
Phone: +44 1823 974 621
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk